:root{color:#243650;font-synthesis:none;--blue:#215ed4;--line:#dbe2ec;--muted:#596b82;background:#f5f7fa;font-family:Avenir Next,Avenir,Segoe UI,sans-serif}*{box-sizing:border-box}body{margin:0}header{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;padding:23px 5vw;display:flex}.brand{letter-spacing:-1.6px;color:#215ed4;font-size:30px;font-weight:750}.brand span{letter-spacing:0;color:var(--muted);margin-left:22px;font-size:15px;font-weight:500}.mode{font-size:13px}.dot{background:#28865d;border-radius:50%;width:8px;height:8px;margin-left:9px;display:inline-block}main{max-width:1440px;margin:auto;padding:42px 5vw}.intro{justify-content:space-between;align-items:center;gap:24px;display:flex}h1{letter-spacing:-1.1px;margin:0 0 12px;font-size:34px}h2{margin:0 0 16px;font-size:19px}p{color:var(--muted);max-width:75ch;line-height:1.55}.intro p{margin:0}#connection{background:#e9eef6;border-radius:6px;padding:10px 14px;font-size:13px}nav{border-bottom:1px solid var(--line);gap:28px;margin:35px 0 27px;display:flex}button,input,select,textarea{font:inherit}button{border:1px solid var(--line);color:#243650;cursor:pointer;background:#fff;border-radius:6px;padding:10px 15px;font-size:14px}button:disabled{opacity:.5;cursor:default}button.primary{background:var(--blue);color:#fff;border-color:var(--blue)}nav button{color:var(--muted);background:0 0;border:0;border-radius:0;padding:14px 0}nav button.active{color:var(--blue);box-shadow:inset 0 -3px var(--blue);font-weight:650}label{color:var(--muted);flex-direction:column;gap:6px;font-size:13px;display:flex}input,select,textarea{border:1px solid var(--line);color:#243650;background:#fff;border-radius:5px;max-width:100%;padding:10px 12px}textarea{resize:vertical}.toolbar{flex-wrap:wrap;align-items:end;gap:13px;display:flex}.toolbar .primary{margin-left:auto}.note{font-size:13px}.metrics{border:1px solid var(--line);background:#fff;border-radius:8px;grid-template-columns:repeat(4,1fr);margin:24px 0;display:grid}.metrics>div{border-right:1px solid var(--line);padding:19px 24px}.metrics>div:last-child{border:0}.metrics span{color:var(--muted);font-size:13px;display:block}.metrics strong{margin-top:8px;font-size:28px;display:block}.workbench{border:1px solid var(--line);background:#fff;border-radius:8px;grid-template-columns:36% 64%;min-height:580px;display:grid;overflow:hidden}.casepane{border-right:1px solid var(--line)}.listhead{border-bottom:1px solid var(--line);padding:20px}.listhead h2{margin-bottom:12px}.listhead input{width:100%}#list{height:510px;overflow:auto}.case{text-align:left;border:0;border-bottom:1px solid #edf0f5;border-radius:0;width:100%;padding:17px 20px;display:block}.case:hover,.case.selected{background:#eef4ff}.case strong{margin:5px 0;font-size:14px;display:block}.case small{color:var(--muted);font-size:12px}.case .status{float:right;color:#286b50}.case .status.fail{color:#af3e41}article{min-width:0;padding:26px}article h2{margin:8px 0 18px}.email-body{white-space:pre-wrap;color:#344860;background:#f7f9fc;border-radius:6px;padding:20px;font-size:14px;line-height:1.6}.badge{background:#edf2f9;border-radius:4px;margin-bottom:6px;margin-right:6px;padding:6px 10px;font-size:12px;display:inline-block}.decision{border-left:3px solid var(--blue);margin:24px 0;padding:4px 0 4px 16px}.decision strong{margin-bottom:8px;display:block}table{border-collapse:collapse;table-layout:fixed;width:100%;font-size:12px}th,td{text-align:left;border-bottom:1px solid var(--line);overflow-wrap:anywhere;padding:10px 6px}th{color:var(--muted);font-weight:500}.mismatch{color:#a33741;background:#fff6f6}.sandbox{grid-template-columns:1fr 1fr;gap:40px;display:grid}.sandbox label{margin:18px 0}.sandbox article{border:1px solid var(--line);background:#fff;border-radius:8px}#error{color:#a33741;background:#ffe9e9;border-radius:6px;margin-top:18px;padding:15px}#progress{margin:10px 0;font-size:14px}.access{margin:30px 0;font-size:13px}.access label{max-width:400px;margin:12px 0}footer{color:var(--muted);margin-top:40px;font-size:12px;line-height:1.8}.sr-only{clip:rect(0, 0, 0, 0);width:1px;height:1px;position:absolute;overflow:hidden}:focus-visible{outline-offset:3px;outline:3px solid #7dacf9}#savedRuns{flex-wrap:wrap;gap:12px;margin:20px 0;display:flex}#savedRuns button{text-align:left}.result-errors{max-height:500px;overflow:auto}@media (max-width:760px){main{padding:28px 20px}header{padding:18px 20px}.intro{display:block}h1{font-size:27px}#connection{margin-top:18px;display:inline-block}.toolbar .primary{margin-left:0}.metrics{grid-template-columns:1fr 1fr}.metrics>div{border-bottom:1px solid var(--line);padding:16px}.workbench,.sandbox{grid-template-columns:1fr}.casepane{border-right:0;border-bottom:1px solid var(--line)}#list{height:220px}article{padding:20px}nav{gap:20px}nav button{font-size:13px}.brand span{margin-left:12px}.mode{font-size:11px}.sandbox{gap:20px}}[hidden]{display:none!important}.access-gate{place-items:center;min-height:100vh;padding:24px;display:grid}.access-gate form,.panel{border:1px solid var(--line);background:#fff;border-radius:10px;width:min(460px,100%);padding:30px}.access-gate label,.panel label{margin:16px 0}.workspace-header{gap:28px;padding:16px 32px}.workspace-header .brand{font-size:24px}.site-picker{min-width:240px;margin-right:auto}.site-picker select{width:100%}.workspace-header #connection{background:0 0;margin:0;padding:0}.workspace{grid-template-columns:220px minmax(0,1fr);min-height:calc(100vh - 70px);display:grid}.sidebar{border-right:1px solid var(--line);background:#fff;flex-direction:column;gap:4px;padding:20px 12px;display:flex}.sidebar .nav,.sidebar a{text-align:left;color:#40536b;background:0 0;border:0;border-radius:5px;padding:11px 14px;font-size:14px;text-decoration:none}.sidebar .nav.active,.sidebar .nav:hover,.sidebar a:hover{color:var(--blue);background:#edf3ff;font-weight:650}.sidebar a{border-top:1px solid var(--line);border-radius:0;margin:12px 0 4px;padding-top:18px}.sidebar a small{color:var(--muted);margin-top:3px;font-size:11px;font-weight:400;display:block}.workspace main{min-width:0;max-width:none;margin:0;padding:30px 36px}.page-head{justify-content:space-between;align-items:start;gap:18px;display:flex}.page-head h1,.page>h1{margin:0;font-size:26px}.page-head p{margin:7px 0 20px}.filters{flex-wrap:wrap;align-items:end;gap:12px;padding:14px 0;display:flex}.filters input{min-width:220px}.filters #counts{color:var(--muted);margin-left:auto;font-size:13px}.inbox-grid{border:1px solid var(--line);background:#fff;border-radius:8px;grid-template-columns:minmax(260px,32%) minmax(0,1fr);min-height:620px;display:grid;overflow:hidden}.message-list{border-right:1px solid var(--line);overflow:auto}.message-row{text-align:left;background:#fff;border:0;border-bottom:1px solid #edf0f5;border-radius:0;width:100%;padding:15px;display:block}.message-row:hover,.message-row.selected{background:#edf3ff}.message-row strong,.message-row small{display:block}.message-row strong{margin:4px 0;font-size:14px}.message-row small,.message-row p{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:12px;overflow:hidden}.status-pill{color:#4c617a;background:#edf2f9;border-radius:99px;padding:3px 7px;font-size:11px;display:inline-block}.status-pill.needs_review,.status-pill.failed{color:#a54b25;background:#fff0e8}.status-pill.analysed{color:#286b50;background:#e8f7ef}.status-pill.decision_ready{color:#1e6748;background:#e8f7ef}.status-pill.no_action{color:#4c617a;background:#edf2f9}.status-pill.lookup_warning{color:#7a4a13;background:#fff3dc}.status-pill.sandbox_decision{color:#31527e;background:#eef4ff}.status-pill.pending{color:#4c617a;background:#edf2f9}.status-helper{margin-top:4px;color:#984522!important}.empty{color:var(--muted);padding:28px}.message-meta{color:var(--muted);margin-bottom:18px;font-size:13px}.message-body{white-space:pre-wrap;color:#344860;background:#f7f9fc;border-radius:6px;padding:18px;line-height:1.65}.analysis{border-top:1px solid var(--line);margin:22px 0;padding-top:18px}.analysis dl{grid-template-columns:180px 1fr;gap:8px;font-size:13px;display:grid}.analysis dt{color:var(--muted)}.actions{flex-wrap:wrap;align-items:center;gap:10px;margin:18px 0;display:flex}.review-form{gap:10px;margin-top:18px;display:grid}.review-form textarea{width:100%}.activity-list{border:1px solid var(--line);background:#fff;border-radius:8px}.activity-event{border-bottom:1px solid var(--line);padding:16px}.activity-event:last-child{border:0}.activity-event small{color:var(--muted);margin-top:5px;display:block}.settings-grid{grid-template-columns:repeat(2,minmax(0,480px));gap:20px;display:grid}.panel h2{margin:0}.panel input,.panel select{width:100%}.check{flex-direction:row;align-items:center}.check input{width:auto}.error{color:#9c343b;background:#ffe9e9;border-radius:6px;margin-top:16px;padding:13px}.note{color:var(--muted);font-size:12px}@media (max-width:760px){.workspace-header{flex-wrap:wrap;gap:12px;padding:14px 18px}.workspace-header .site-picker{order:3;width:100%;margin:0}.workspace{grid-template-columns:1fr}.sidebar{border-right:0;border-bottom:1px solid var(--line);flex-direction:row;padding:8px;overflow:auto}.sidebar .nav,.sidebar a{white-space:nowrap}.sidebar a{border:0;margin:0;padding-top:11px}.workspace main{padding:20px}.inbox-grid{grid-template-columns:1fr;min-height:0}.message-list{border-right:0}.settings-grid{grid-template-columns:1fr}.filters #counts{width:100%;margin-left:0}.page-head{display:block}.page-head button{margin-bottom:12px}.analysis dl{grid-template-columns:1fr}}.back{display:none}@media (max-width:760px){#messageDetail:not(:empty){display:block}.back{margin-bottom:12px;display:inline-block}}.workflow{border-left:3px solid var(--blue);grid-template-columns:repeat(3,1fr);gap:12px;margin:16px 0;padding:10px 0 10px 14px;display:grid}.workflow small,.incoming-head,.reply small{color:var(--muted);font-size:12px;display:block}.workflow strong{margin-top:3px;font-size:13px;display:block}.workflow p{grid-column:1/-1;margin:0;font-size:13px}.incoming{border-bottom:1px solid var(--line);padding:20px 0}.incoming:last-child{border:0}.incoming h3{margin:8px 0}.incoming-head{justify-content:space-between;display:flex}.reply{background:#f8faff;border-left:2px solid #c7d8f7;margin:14px 0 0 28px;padding:14px}.reply strong{margin:6px 0;display:block}.reply p{margin:4px 0;font-size:12px}.analysis{padding:12px 0}.analysis summary{cursor:pointer;color:var(--blue);font-weight:600}.analysis pre{background:#f5f7fa;padding:10px;font-size:11px;overflow:auto}.analysis table{margin-top:12px}@media (max-width:760px){.workflow{grid-template-columns:1fr}.reply{margin-left:10px}}.thread-count{float:right;color:var(--muted);background:#eef2f7;border-radius:99px;padding:3px 6px;font-size:11px}.analysis-state{color:#31527e;background:#eef4ff;margin:14px 0;padding:9px 12px;font-size:13px}.analysis-state.failed{color:#984522;background:#fff0e8}.mode-badge{white-space:nowrap;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:700}.sandbox-badge{color:#7a4a13;background:#fff3dc;border:1px solid #f0d199}.live-badge{color:#1d6b49;background:#e8f7ef;border:1px solid #b9e4cc}#sandboxNotice{color:#7a4a13}.gmail-panel{border-color:#c9d9f6}.gmail-panel a{color:var(--blue)}.payment-policy{background:#f5f8ff;border-left:3px solid #7898d7;padding:10px 12px}.telegram-panel{border-color:#b8d9f2}.approvals{border-top:1px solid var(--line);margin:22px 0;padding-top:14px}.approvals h3{margin:0 0 10px;font-size:15px}.approval-event{border-bottom:1px solid #edf0f5;padding:10px 0;font-size:13px}.approval-event strong,.approval-event small{display:block}.approval-event small,.approval-event p{color:var(--muted)}.approval-event p{margin:4px 0 0}.decision-summary{border:1px solid var(--line);background:var(--line);border-radius:8px;grid-template-columns:repeat(4,minmax(130px,1fr));gap:1px;margin:20px 0;display:grid;overflow:hidden}.decision-summary>div,.decision-summary>p{background:#fff;margin:0;padding:14px}.decision-summary span,.decision-summary strong{display:block}.decision-summary span,.decision-summary p{color:var(--muted);font-size:12px}.decision-summary strong{margin-top:6px;font-size:16px}.decision-summary>p{grid-column:1/-1}.decision-audit{margin:24px 0}.decision-audit h2{margin-bottom:10px}.decision-table-wrap{border:1px solid var(--line);background:#fff;border-radius:8px;overflow-x:auto}.decision-table-wrap table{min-width:800px}@media (max-width:760px){.decision-summary{grid-template-columns:repeat(2,minmax(0,1fr))}}.operations{border-top:1px solid var(--line);margin:22px 0;padding-top:14px}.operations h3{margin:0 0 10px;font-size:15px}.operations div{border-bottom:1px solid #edf0f5;grid-template-columns:minmax(120px,auto) 1fr auto;gap:10px;padding:9px 0;font-size:13px;display:grid}.operations span,.operations small{color:var(--muted)}.suggested-reason{border-left:3px solid var(--blue);background:#f5f8fd;margin:12px 0;padding:10px 12px;font-size:13px}.suggested-reason p{margin:4px 0}.tg-icon{vertical-align:-3px;flex:none}.mode-badge .tg-icon,.status-pill .tg-icon,.tg-btn .tg-icon{margin-right:6px}.status-pill .tg-icon{vertical-align:-2px;margin-right:5px}.telegram-badge{color:#1b5f86;background:#e8f4fb;border:1px solid #b8d9f2}.telegram-panel h2 .tg-icon{margin-right:4px}.tg-link{color:#1b6f9f;align-items:center;gap:6px;font-size:13px;text-decoration:none;display:inline-flex}.tg-link:hover span{text-decoration:underline}.tg-btn{align-items:center;display:inline-flex}.tg-btn-link{background:#f3f9fd;border:1px solid #b8d9f2;border-radius:6px;padding:9px 14px;font-size:14px}.chip{border:1px solid var(--line);color:var(--muted);background:#fff;border-radius:99px;padding:3px 7px;font-size:11px;line-height:1;display:inline-block}.status-pill.tone-pending{color:#4c617a;background:#edf2f9}.status-pill.tone-telegram{color:#1b5f86;background:#e8f4fb}.status-pill.tone-action{color:#7a4a13;background:#fff3dc}.status-pill.tone-good{color:#1e6748;background:#e8f7ef}.status-pill.tone-bad{color:#9c343b;background:#fdeceb}.status-pill.tone-muted{color:#66768b;background:#f0f2f5}.list-col{border-right:1px solid var(--line);min-width:0}.list-col .message-list{border-right:0;overflow:visible}.view-tabs{border-bottom:1px solid var(--line);z-index:2;background:#fff;gap:4px;padding:8px 10px 0;display:flex;position:sticky;top:0}.view-tabs button{color:var(--muted);background:0 0;border:0;border-radius:0;padding:9px 10px;font-size:13px}.view-tabs button.active{color:var(--blue);box-shadow:inset 0 -3px var(--blue);font-weight:650}.inbox-grid{align-items:start;min-height:0;overflow:visible}.inbox-grid>.list-col{border-radius:8px 0 0 8px}.message-row{cursor:pointer;text-align:left;overflow:hidden}.row-top{align-items:center;gap:8px;display:flex}.row-gap{flex:1}.row-time{color:var(--muted);white-space:nowrap;font-size:12px}.row-who{align-items:center;gap:8px;min-width:0;margin-top:8px;font-size:13px;display:flex}.row-name{white-space:nowrap;font-weight:650}.row-email{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:12px;overflow:hidden}.row-reason{-webkit-line-clamp:2;-webkit-box-orient:vertical;white-space:normal!important;display:-webkit-box!important}.customer-group{border-bottom:1px solid #edf0f5}.customer-head{background:#f5f7fa;border-bottom:1px solid #edf0f5;align-items:center;gap:8px;padding:10px 15px;font-size:13px;display:flex}.customer-head .thread-count{white-space:nowrap;margin-left:auto}.message-row.in-group{border-left:3px solid #cdd9ee;padding-left:22px}.message-row.in-group:last-child{border-bottom:0}.message-row:focus-visible,.view-tabs button:focus-visible{outline:2px solid var(--blue);outline-offset:-2px}#messageDetail{min-width:0}@media (min-width:761px){#messageDetail{max-height:calc(100vh - 24px);position:sticky;top:12px;overflow:auto}}.ticket-banner{border:1px solid var(--line);background:#fff;border-left-width:4px;border-radius:8px;margin:0 0 16px;padding:14px 16px}.ticket-banner.tone-bad{background:#fff8f8;border-color:#efc4c6}.ticket-banner.tone-action{background:#fffaf0;border-color:#f0d199}.ticket-banner.tone-telegram{background:#f5fafd;border-color:#b8d9f2}.ticket-banner.tone-good{background:#f6fcf9;border-color:#b9e4cc}.tb-head{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.tb-head .status-pill{padding:4px 9px;font-size:12px}.tb-reason{color:#344860;flex:260px;font-size:13px;line-height:1.5}.tb-meta{color:var(--muted);margin:8px 0 0;font-size:12px}.tb-actions{flex-wrap:wrap;align-items:center;gap:10px;margin-top:12px;display:flex}.handled-form{gap:8px;margin-top:14px;display:grid}.handled-form[hidden]{display:none}.handled-form textarea{width:100%}.tb-msg{color:#1e6748;margin:8px 0 0;font-size:12px}.tb-msg:empty{display:none}.tb-msg.bad,.error-inline{color:#9c343b;font-size:13px}.customer-card,.timeline,.other-tickets{border:1px solid var(--line);border-radius:8px;margin:0 0 16px;padding:14px 16px}.customer-card .cc-head{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.customer-card .cc-head button{margin-left:auto;padding:7px 12px;font-size:13px}.customer-card dl{grid-template-columns:150px minmax(0,1fr);gap:4px 12px;margin:12px 0 0;font-size:13px;display:grid}.customer-card dt{color:var(--muted)}.customer-card dd{overflow-wrap:anywhere;margin:0}.live-check{background:#f5f8fd;border-radius:6px;margin-top:12px;padding:10px 12px;font-size:13px}.live-check p{margin:4px 0}.live-check ul{margin:4px 0;padding-left:18px}.live-flag{color:#7a4a13;font-weight:650}.timeline h3,.other-tickets h3{margin:0 0 12px;font-size:15px}.timeline ol{margin:0;padding:0;list-style:none}.timeline li{grid-template-columns:26px minmax(0,1fr);gap:10px;padding-bottom:14px;display:grid;position:relative}.timeline li:not(:last-child):before{content:"";background:#e3e9f2;width:2px;position:absolute;top:26px;bottom:0;left:12px}.tl-dot{color:#4c617a;background:#edf2f9;border-radius:50%;place-items:center;width:26px;height:26px;font-size:11px;font-weight:700;display:grid}.tl-good .tl-dot{color:#1e6748;background:#e8f7ef}.tl-warn .tl-dot{color:#7a4a13;background:#fff3dc}.tl-bad .tl-dot{color:#9c343b;background:#fdeceb}.tl-telegram .tl-dot{background:#fff}.timeline li div{min-width:0;font-size:13px}.timeline li time{color:var(--muted);font-size:11px;display:block}.timeline li p{color:#44566e;overflow-wrap:anywhere;margin:4px 0 0}.timeline .tg-link{margin-top:4px}.other-ticket{text-align:left;align-items:center;gap:10px;width:100%;margin-bottom:6px;padding:9px 12px;font-size:13px;display:flex}.other-ticket strong{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.other-ticket small{color:var(--muted);white-space:nowrap}.raw-audit{border-top:1px solid var(--line);margin:18px 0;padding-top:14px}.raw-audit>summary{cursor:pointer;font-weight:650}.decision-table-wrap td.who{white-space:nowrap}@media (max-width:760px){.inbox-grid>.list-col{border-right:0;border-bottom:1px solid var(--line);border-radius:8px 8px 0 0}.view-tabs{overflow-x:auto}.view-tabs button{white-space:nowrap}.customer-card dl{grid-template-columns:1fr}.customer-card .cc-head button{margin-left:0}.inbox-grid{border-radius:8px}}.inbox-grid>.list-col{align-self:stretch}.viewer{color:var(--muted);white-space:nowrap;align-items:center;gap:12px;font-size:13px;display:flex}.viewer a{color:var(--blue)}.live-badge-dot{color:var(--muted);align-items:center;gap:6px;margin-left:12px;font-size:13px;display:inline-flex}.live-badge-dot>span{background:#9aa7b8;border-radius:50%;width:8px;height:8px}.live-badge-dot.live-live>span{background:#28865d;box-shadow:0 0 0 3px #28865d2e}.live-badge-dot.live-connecting>span{background:#c98a12}.live-badge-dot.live-offline{color:#b42318}.live-badge-dot.live-offline>span{background:#b42318}#error{cursor:pointer}@media (max-width:900px){.viewer{justify-content:space-between;width:100%}}